MIICT (ICT Enabled Services for Migration) aims at designing, developing and deploying tools that address the challenge of migrant integration. In service of this goal, the project undertakes to co-create improved ICT-enabled services with migrants, refugees, public sector services, NGOs (Non-Governmental-Organisations) and other interest groups. By involving research-users at the centre of our approach we address the need to improve and customise the interfaces used to access key public services so that they better address the requirements of migrants and refugees. To achieve this MIICT is undertaking the development of a system to capture the specific socio-cultural, economic and legal contexts of migrants.

Using a co-design approach, MIICT is designing, developing and deploying bespoke solutions that address; a) the management of migrant integration, b) the customisation of services to match migrants’ needs, and c) the need for sustained and improved inclusion of migrants. This evidence-based and inclusive software solution aims to improve labour market access, matching individuals with jobs and development opportunities based upon their specific and unique contexts.

Through this co-design approach and the participation of multi-disciplinary stakeholders the needs and requirements from both the perspectives of migrants, public sector services and NGOs are identified. The collaboration of cross-disciplinary expertise from academia, industry and the private-sector in the development of digital-services will realise improved service delivery, demonstrated through a rigorous piloting and evaluation process conducted across the EU.

Project Objectives

  • O1: Co-design ICTs to assist in the integration of refugee and migrant populations through the provision of customised access to key public services.
  • O2: Develop an adaptive ‘plug-and-play’ integration framework for the incorporation of new ICTs into existing public service infrastructure.
  • O3: Improve migrant integration management by providing a job and skills matching decision support tool – IMMERSE.
  • O4: Deepen societal understanding of the factors that impact upon refugee and migrant populations’ ability to access key public services.
  • O5: Produce a repeatable and proven open consolidated methodology for co-designing ICTs for public sector service transformation.
  • O6: Integrate, demonstrate and rigorously test a number of co-designed ICTs that streamline access to public services and ease the integration of refugee communities.

Project Outputs

  • A set of ICT enabled services that will improve refugee and migrant population’s access to key public services, including healthcare, welfare and employment.
  • An integration framework that will facilitate the seamless integration of heterogeneous services within the existing infrastructures of public services providing APIs for the ‘plug in and play’ of new ICT modules thus providing and supporting the long-term viability of the MIICT solutions.
  • IMMERSE: A bi-lingual web-based platform that consists of a database and intelligent analytics system that captures the specific socio-cultural, economic and legal contexts of migrants that is shared with public authorities. The platform will will enable effect management of migrant’s’ integration into the EU labour market by providing means to better understand individual contexts, allowing individuals to seek opportunities for skills development and employment and enabling public authorities to automatically match their access to services such as education, welfare, employment and healthcare in host countries.

Project Impacts

MIICT will have a multi-effect impact that can be classified into four main groups: scientific, policy, societal and innovation impacts. The direct impacts according to this classification are:

  • Establish collaborative research and data set. (scientific)
  • Increase in transparency towards understanding key public services ICT design. (policy, innovation)
  • Increase the number of key ICT public services migrants can access. (innovation)
  • Improve migrant candidate screening process. (policy)
  • Improving and transforming public ICTs. (innovation)
  • Deliver vocational support and training to migrants for greater success of integration and employment. (societal)

MIICT overall expected project impacts are:

  • Enhancing identification and inclusion of migrants.
  • Facilitating the efforts of public administrations at EU, national and local levels to manage the integration of migrants.
  • Facilitating communication with migrants and their access to services such as community language teaching, education, training, employment, welfare and healthcare systems within the host communities.

Visit the MIICT website for more information.